Support

Automated Support

All automated support issues will be entered into our database for tracking purposes and will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned a work order number and to the appropriate engineer. Please review Known Problems section, and tips or workarounds on the FAQ page.

Contact Information
Name
Company Name
Phone Number
E-mail

Technical Information
Software Version
Operating System
*list other

Problem Description
(example: "Editor doesn't respond to up-arrow under image")

Problem Occurs

Duplicate Problem By
(example: "1. Create a new file. 2. Insert some text ...")

Error Message*
(*if applicable)

It may be necessary to contact you for more information.